Effective Date: August 5, 2025

COALHOUSE ("we", "our", or "us") is a United States–based business committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website: coalhouse.co, purchase products, inquire about artwork, or subscribe to our newsletter.

Our website is accessible globally, and we process personal data in accordance with applicable privacy laws, including those in the United States, Canada, the United Kingdom, and the European Economic Area (EEA), where relevant.

The website is operated in English.

1. INFORMATION WE COLLECT

A. INFORMATION YOU PROVIDE TO US

We collect personal information you voluntarily share when you:

• Place an order for clothing or other goods

• Submit an inquiry about a one-of-a-kind art piece

• Subscribe to our newsletter or marketing communications

• Contact us directly via contact forms or email

This may include:

• Full name

• Email address

• Billing and shipping address

• Payment information (processed securely via third-party providers)

• Inquiry or message content

B. INFORMATION COLLECTED AUTOMATICALLY

When you browse our website, we may automatically collect certain data, including:

• IP address

• Device type, browser type, and operating system

• Pages visited and time spent

• Referring websites or links

• Interactions with features or forms

We use the following tools to collect this information:

• Google Analytics

• Squarespace Analytics

• Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders

• Respond to customer inquiries and artwork requests

• Send transactional emails (e.g., order confirmations, shipping updates)

• Send marketing and promotional emails (with your consent)

• Improve website performance and user experience through analytics

• Comply with legal and tax obligations

3. Legal Basis for Processing (Where Applicable)

If you are located in the United Kingdom, EEA, or other regulated regions, we process your personal data based on the following legal grounds:

• Contractual Necessity – to fulfill your orders and provide services

• Consent – for marketing emails and optional cookies

• Legitimate Interests – for website functionality and analytics

• Legal Obligation – where required by applicable law (e.g., tax compliance)

4. Email Marketing

If you opt in to receive marketing emails, we may send you updates about new product drops, exclusive promotions, and behind-the-scenes artwork releases. You can unsubscribe at any time using the link in the email or by contacting us directly.

We do not send marketing emails without your explicit consent.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Ensure site functionality

• Analyze how visitors use our site

• Provide a customized experience

• Support marketing efforts (only with consent)

When you visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies in compliance with UK, EEA, and Canadian laws.

You can manage your cookie preferences through your browser settings or by visiting our [Cookie Policy].

6. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business, including:

• Payment processors (e.g., Stripe, PayPal)

• Email marketing platforms (e.g., Mailchimp, Klaviyo)

• Shipping and logistics partners

• Analytics services (Google, Squarespace)

All third-party providers are required to protect your data and comply with applicable laws.

7. International Data Transfers

As a U.S.-based business, your information may be stored or processed in the United States or other countries. When data is transferred outside the UK, EEA, or Canada, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions where applicable

• Data processing agreements with our service providers

8. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access the information we hold about you

• Correct or update your information

• Request deletion of your personal data

• Restrict or object to processing

• Withdraw consent at any time (for cookies or marketing)

• Request data portability (in certain circumstances)

To exercise these rights, please contact us at [insert email address].

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, tax, and business record-keeping purposes.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have done so, please contact us and we will promptly delete the data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the "Effective Date" at the top of this page. Material changes will be posted clearly on this page.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

[Your Business Name]
A U.S.-incorporated business
Email: [insert contact email]
Website: [insert website URL]
Data Controller (for UK/EU purposes): [Your Business Name or Your Name, if applicable]